Privacy Policy

Last updated: December 25, 2024

1. Introduction

RedAppy ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, business name, and billing information.
  • Usage Data: Information about how you use the Service, including log data, device information, and analytics.
  • Business Data: Information you enter into the Service related to your auto repair business, including customer data, vehicle information, repair orders, and invoices.
  • Communications: Records of correspondence if you contact us.

3. Third-Party Service Providers

IMPORTANT: We use various third-party service providers to operate and improve our Service. These providers have their own privacy policies and data practices over which we have no control.

Third-party services may include, but are not limited to:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Analytics and tracking services
  • Email and communication services
  • Customer support tools
  • Authentication providers

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.

4. How We Use Your Information

We may use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative information, updates, and marketing communications
  • Respond to inquiries and provide customer support
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf.
  • Legal Requirements: If required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Protection: To protect our rights, privacy, safety, or property.
  • Consent: With your consent or at your direction.

6. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access, hacking, data loss, or other breaches due to factors beyond our reasonable control.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes. Upon account termination, we are not obligated to retain your data and may delete it at our discretion.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us. We will respond to requests in accordance with applicable law, though we may need to retain certain information for legal or legitimate business purposes.

9. Cookies and Tracking

We and our third-party partners may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service. You can control cookies through your browser settings, but disabling cookies may affect functionality.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us.

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