Privacy Policy

1. Introduction

RedAppy LLC ("RedAppy," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service (together, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, business name, and billing information.
• Usage Data: Information about how you use the Service, including log data, device information, and analytics.
• Business Data: Information you enter into the Service related to your auto repair business, including customer data, vehicle information, repair orders, and invoices.
• Communications: Records of correspondence if you contact us.

3. Data Shops Enter About Their Customers

Shops that use RedAppy may enter information about their own customers, such as names, phone numbers, email addresses, vehicles, and repair history. We store and process this information on behalf of the shop to provide the Service and as otherwise described in this policy. The shop controls this information and is responsible for how it is collected and used, including obtaining any required consents. If you are a customer of a shop that uses RedAppy and have a question or request about your information, please contact that shop directly.

4. Third-Party Service Providers

IMPORTANT: We use various third-party service providers to operate and improve our Service. These providers have their own privacy policies and data practices over which we have no control.

Third-party services may include, but are not limited to:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and tracking services
• Email and communication services
• Customer support tools
• Artificial intelligence providers that power AI features
• Authentication providers

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies. The Service and our website may also contain links to third-party websites, and we are not responsible for the content or practices of those websites.

5. How We Use Your Information

We may use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative information, updates, and marketing communications
• Respond to inquiries and provide customer support
• Monitor and analyze usage patterns and trends, including using aggregated or de-identified data
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection: To protect our rights, privacy, safety, or property.
• Consent: With your consent or at your direction.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

7. Text Messages and Emails

We may send service-related text messages and emails, such as account notices, security alerts, and billing updates. Message frequency varies, and message and data rates may apply. You can opt out of text messages at any time by replying STOP, and reply HELP for help. You can opt out of marketing emails by using the unsubscribe link in the email. Service-related messages may still be sent while you have an active account.

Mobile phone numbers and text messaging consent are not shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text messages that shops send to their own customers through RedAppy are sent by the shop, which is responsible for obtaining consent and honoring opt-outs.

8. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and, to the extent permitted by law, are not responsible for unauthorized access, hacking, data loss, or other breaches, whether caused by our systems, third-party services, or external factors. If we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes. Upon account termination, we are not obligated to retain your data and may delete it at our discretion. Deleted information may remain in backup copies for a period of time before it is overwritten.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data. To exercise these rights, email us at info@redappy.com. We may need to verify your identity before completing your request. We will respond to requests in accordance with applicable law, though we may need to retain certain information for legal or legitimate business purposes.

If we deny your request, you may appeal by replying to our response or emailing us with the subject line "Privacy Appeal." We will not discriminate against you for exercising any of your privacy rights.

11. Cookies and Tracking

We and our third-party partners may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service. You can control cookies through your browser settings, but disabling cookies may affect functionality.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information directly from children under 13. If we learn we have collected such information directly from a child under 13, we will take reasonable steps to delete it. This section does not apply to information that shops enter about their own customers, which is controlled by the shop as described above.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to such transfers.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy, please contact RedAppy LLC at info@redappy.com.