Terms of Service

Last updated: September 30, 2026

1. Acceptance of Terms

By accessing or using the RedAppy website, software, and related services (the "Service"), operated by RedAppy LLC ("RedAppy," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all terms and conditions, you must not use the Service. We may update these Terms from time to time by posting the revised Terms on this page and updating the "Last updated" date. For material changes, we will make reasonable efforts to also provide notice by email or within the Service. Changes apply going forward and do not affect any dispute that arose before the change. Your continued use of the Service after the updated Terms take effect constitutes acceptance of them.

2. Description of Service

RedAppy provides a software platform for auto repair shop management. The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

3. Accounts and Security

  • You must be at least 18 years old and provide accurate, complete information when you sign up, and keep it up to date.
  • You are responsible for keeping your login credentials secure and for all activity under your account, including activity by your employees and anyone you give access to.
  • You must notify us promptly at info@redappy.com if you believe your account has been accessed without authorization. RedAppy is not liable for losses caused by unauthorized use of your account.

4. License and Acceptable Use

Subject to these Terms and payment of applicable fees, RedAppy grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for your internal business purposes. You agree not to:

  • Copy, modify, resell, sublicense, or rent the Service, or make it available to anyone outside your business.
  • Reverse engineer, decompile, or attempt to discover the source code of the Service.
  • Scrape, crawl, or access the Service by automated means except through features we provide.
  • Interfere with, overload, or attempt to gain unauthorized access to the Service or its systems.
  • Use the Service to build a competing product, or to store or send unlawful, infringing, or harmful content.
  • Use the Service in violation of any law, including export control and sanctions laws, or from a country or by a person subject to U.S. sanctions.

5. Intellectual Property and Feedback

RedAppy and its licensors own all rights in the Service, including its software, design, text, graphics, logos, and trademarks. Except for the limited license above, no rights are granted to you. If you send us suggestions, ideas, or feedback, you grant RedAppy the right to use them for any purpose without restriction or compensation to you.

6. Third-Party Services

IMPORTANT: RedAppy relies on and integrates with various third-party service providers for hosting, payment processing, data storage, communications, analytics, and other functionalities. These third-party services are operated by independent companies over which RedAppy has no control.

You acknowledge and agree that:

  • RedAppy is not responsible for the availability, reliability, or performance of any third-party services.
  • RedAppy is not liable for any damages, losses, or issues arising from third-party service failures, outages, data breaches, or any other incidents.
  • Your use of integrated third-party services is subject to the respective terms and privacy policies of those providers.
  • RedAppy makes no warranties regarding the security, accuracy, or reliability of third-party services.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, REDAPPY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION.
  • WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REDAPPY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
  • ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.
  • ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA.
  • ANY DAMAGES RESULTING FROM INTERRUPTION OR CESSATION OF THE SERVICE.
  • ANY DAMAGES ARISING FROM THIRD-PARTY SERVICES, PRODUCTS, OR WEBSITES.
  • ANY DAMAGES EXCEEDING THE GREATER OF THE AMOUNT YOU PAID TO REDAPPY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100).

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF REDAPPY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify, defend, and hold harmless RedAppy and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use or misuse of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable laws or regulations.
  • Any content or data you submit, post, or transmit through the Service.
  • Any text messages, emails, or other communications sent to your customers or other recipients through the Service.
  • Your infringement of any third-party rights.

10. Data and Security

While we implement reasonable security measures, you acknowledge that no method of electronic transmission or storage is 100% secure. RedAppy cannot guarantee the absolute security of your data and is not responsible for any unauthorized access, data breaches, or data loss, whether caused by our systems, third-party services, or external factors beyond our control.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

11. Service Availability

RedAppy does not guarantee any specific uptime or availability of the Service. We may modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

12. No Professional Advice and AI Features

The Service and any content provided are for informational purposes only and do not constitute professional, legal, financial, or business advice. You should consult with qualified professionals before making any decisions based on information obtained through the Service.

Some features of the Service, such as the Nitro assistant, use artificial intelligence. AI-generated output, including labor time estimates, pricing suggestions, diagnostic information, analytics, and written content, may be inaccurate, incomplete, or inappropriate for your situation. You are responsible for reviewing and verifying any AI-generated output before relying on it or sharing it with your customers, and RedAppy is not liable for any decision or action taken based on it.

13. User Responsibilities

You are solely responsible for:

  • Ensuring the accuracy and legality of all data you enter into the Service.
  • Complying with all applicable laws and regulations in your jurisdiction.
  • Maintaining appropriate backups of your data.
  • Obtaining any necessary consents for data you collect from your customers.
  • Your business decisions and operations, regardless of any data or features provided by the Service.
  • The repairs, inspections, estimates, pricing, warranties, and other services you provide to your customers. Vehicle data, labor times, parts information, pricing, and other content shown in the Service may come from third parties and may be inaccurate or incomplete, and you should verify it before relying on it.

14. Text Messages and Customer Communications

The Service lets you send text messages, emails, and other communications to your customers. RedAppy provides the technology only. You are the sender of these communications and are solely responsible for them.

  • You must obtain all consents required by law before sending any communication, including any prior express written consent required for marketing or promotional text messages.
  • You must honor opt-out requests (such as a reply of STOP) promptly and must not message recipients who have opted out.
  • You must comply with all laws and carrier rules that apply to your communications, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing laws, and the equivalent laws of any country where you or your recipients are located.
  • You must not use the Service to send spam, unlawful, misleading, or harassing content.
  • RedAppy does not guarantee that any message will be delivered or delivered on time. Carriers and providers may delay, filter, or block messages for reasons outside our control.
  • Prepaid messaging credits are non-refundable, non-transferable, and have no cash value.
  • RedAppy is not liable for any claim arising from communications you send through the Service, and may suspend messaging or your account if we believe your use violates this section or puts the Service at risk.

15. Subscription and Billing

The Service is subscription-based with recurring billing. By subscribing to a plan, you authorize RedAppy to charge your designated payment method on a recurring basis until you cancel your subscription.

  • Your subscription continues until you cancel it. You can cancel at any time by emailing info@redappy.com from the email address on your account, or through any cancellation option we make available in the Service.
  • RedAppy may change subscription pricing with at least 30 days' prior notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
  • You are responsible for keeping your payment information current and accurate.
  • Fees do not include taxes. You are responsible for any applicable sales, use, value-added, or similar taxes, other than taxes on RedAppy's income.
  • Failed payments may result in suspension or termination of your access to the Service.

16. Refund Policy

RedAppy is a cloud-based SaaS platform that relies on third-party infrastructure including servers, databases, hosting, and payment processors. These costs are incurred continuously regardless of whether you actively use the Service. Because of these ongoing obligations, all fees are non-refundable once charged.

  • No refunds will be issued for partial billing periods, unused time, or differences resulting from a plan downgrade.
  • If you cancel your subscription mid-cycle, you will retain access to the Service until the end of your current billing period, but no prorated refund will be issued.
  • RedAppy may, at its sole discretion, issue account credits on a case-by-case basis. Such credits do not set a precedent for future requests.
  • Free trials require no payment method and nothing is charged unless you choose to subscribe. When the trial period ends, access to your shop is suspended until a subscription is started. RedAppy may keep trial data for up to 30 days after the trial ends, and may permanently delete it after that. Once you subscribe, standard billing and refund terms apply. Free trials are limited to one per business, person, email address, or phone number.

17. Chargebacks and Payment Disputes

If you have a billing concern, you agree to contact RedAppy directly before initiating a dispute or chargeback with your bank or payment provider.

  • Filing a chargeback or payment dispute without first attempting to resolve the issue with RedAppy may result in immediate suspension of your account.
  • If a chargeback is filed, RedAppy reserves the right to dispute it and provide transaction records and evidence of service delivery to your payment provider.
  • Fraudulent or abusive chargebacks may result in permanent account termination and pursuit of the outstanding balance through collection efforts.
  • To resolve billing concerns, please contact us directly so we can work with you to address the issue promptly.

18. Data Ownership and Responsibility

You retain ownership of all data you input into the Service. By using the Service, you grant RedAppy a non-exclusive license to use your data to provide, maintain, and improve the Service and as otherwise described in these Terms and our Privacy Policy.

  • You are responsible for the legality, accuracy, and appropriateness of all data you submit to the Service.
  • After your account is canceled or terminated, RedAppy may delete your data at any time. We may, but are not required to, keep it for up to thirty (30) days. It is your responsibility to export any data you wish to keep before your account ends.
  • RedAppy is not responsible for any data loss, corruption, or deletion, for any reason. Any backups RedAppy keeps are for its own operational purposes, and we do not promise that your data can be restored. You are solely responsible for maintaining your own backups of your data.
  • RedAppy may access your data as reasonably necessary to provide support, maintain and improve the Service, or comply with legal obligations.
  • RedAppy may collect and use aggregated or de-identified data that does not identify you, your business, or any individual, including to operate, analyze, and improve the Service. RedAppy owns this aggregated data.

19. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will cease immediately. We are not obligated to retain any of your data after termination.

20. Governing Law and Dispute Resolution

Before starting arbitration, you agree to first contact us at info@redappy.com with a description of the dispute and try to resolve it informally for at least thirty (30) days.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, held in the State of Texas, except that either party may bring an individual claim in small claims court. You waive any right to participate in class action lawsuits or class-wide arbitration, and to the extent permitted by law, both parties waive any right to a jury trial.

To the extent permitted by law, any claim arising from these Terms or the Service must be brought within one (1) year after the claim arose, or it is permanently barred.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, our SMS Terms of Use, and any other policies or order terms referenced in the Service, constitute the entire agreement between you and RedAppy regarding the Service and supersede all prior agreements and understandings, whether written or oral.

23. Force Majeure

RedAppy is not liable for any delay or failure to perform caused by events outside its reasonable control, including natural disasters, fire, pandemics, power or internet outages, failures of third-party providers, cyberattacks, labor disputes, or government action.

24. Assignment, Waiver, and Survival

You may not assign or transfer these Terms without our written consent. RedAppy may assign these Terms, including in connection with a merger, acquisition, or sale of assets. Our failure to enforce any provision is not a waiver of our right to enforce it later. Sections that by their nature should survive termination, including those on disclaimers, limitation of liability, indemnification, fees owed, intellectual property, and dispute resolution, survive termination of these Terms.

25. Electronic Communications and Notices

You agree to receive communications from us electronically, including by email and within the Service, and agree that these communications satisfy any legal requirement that they be in writing. We may send notices to the email address on your account. Legal notices to RedAppy LLC must be sent to info@redappy.com.

26. Contact

If you have any questions about these Terms, please contact RedAppy LLC at info@redappy.com.

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