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Inspections

Do a multi-point inspection

Run a digital multi-point inspection in RedAppy: mark each item Good, Fair, or Needs Attention, add notes and photos, and text the customer a color-coded report.

A multi-point inspection (MPI) is the walk-around your technician does on every car: tires, brakes, under the hood, lights, fluids, and so on. In RedAppy each item gets a Good, Fair, or Needs Attention rating, and the customer receives a color-coded report they can read on their phone. The customer sees the problem instead of taking your word for it.

Fill in the inspection

  1. Open Service Work → Multi Point Inspections and click Create New. Each inspection in the list is titled with the plate and date.

    The Multi Point Inspections list with Title, Vehicle, Technician, and Created At columns

  2. Pick the Vehicle by typing the plate or VIN, choose the Technician, and enter the Current Mileage. The Inspection Date is today. Below are ten sections: Tires & Wheels, Brakes, Engine & Under Hood, Suspension & Steering, Lights & Electrical, Exterior & Body, Exhaust System, Fluid Leaks Check, Interior & Safety, and General / Other Photos.

    New multi-point inspection with the vehicle picked by plate, the technician, current mileage, inspection date, and the collapsed sections Tires & Wheels and Brakes below

  3. Open a section. Click Mark All as Good first, then change only the items that are not. Each item has a Status (Good, Fair, or Needs Attention) and a Notes box for measurements like tread depth. Add Photo Group at the bottom of a section attaches photos with a caption.

    The Tires & Wheels section with Mark All as Good, Mark All as Fair, Mark All as Needs Attention, and Clear All buttons, Left Front Tire set to Fair with a note, and the other tires Good

  4. Work through the rest the same way. Anything set to Needs Attention is what the customer will be asked to approve, so add a short note that says why.

    The Brakes section with Front Brake Pads set to Needs Attention and a note, and the rest Good

  5. Write Overall Notes & Recommendations at the bottom and click Save. The right column now shows View Report, Send to Customer (email), and Text Customer (SMS).

    A saved inspection titled KLM4821 - MPI with the View Report, Send to Customer, and Text Customer buttons enabled

What the customer sees

  1. The report opens from the link in their text or email. At the top are the vehicle, customer, technician, and mileage, then a summary bar with the count of Good, Fair, and Needs Attention items, and a red Requires Immediate Attention box listing exactly what needs work.

    The customer-facing Multi-Point Inspection Report: vehicle, customer, technician, a summary bar of 12 Good, 1 Fair, 1 Needs Attention, and a red Requires Immediate Attention box listing Front Brake Pads

  2. Below that, Detailed Results shows every item in every section, color coded green, yellow, or red, with your notes and photos. A Print Report button is at the top.

    The Detailed Results part of the report with every tire and brake item color coded green, yellow, or red, and the technician note under Left Front Tire
Tip:Attach the inspection to the invoice with the Multi-Point Inspection field on the invoice form, so the customer gets the findings with their bill and the shop keeps them in the service history.

Frequently asked questions

Yes. The form works on a phone, and photos can be taken straight from the camera into a photo group.

Yes. Items left blank are not shown on the report, so only rate what you checked.

Create an estimate for the same customer and vehicle and add a job per item. Send the report and the estimate together so the customer sees the reason next to the price.