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Collect Google reviews

Ask every paid customer for a Google review by text or email from the invoice. Happy customers are sent straight to Google; unhappy ones tell you privately first.

RedAppy asks for a review at the right moment, right after the invoice is paid, and routes the answer: a high rating goes to your Google listing, a low one comes to you as private feedback so you can fix it before it goes public.

One-time setup

1. 1

   Open Shop Setup → Shop Settings → Google Review. Paste your Google Reviews URL (the "write a review" link from your Google Business Profile). Then set Minimum Rating for Google: customers who rate at or above it are sent on to Google, the rest share feedback privately. Click Save.

   

Ask for the review

1. 1

   Open the paid invoice. Under Ask Customer for Google Review, click Send by Email or Send by Text. A text uses one message credit.

   

2. 2

   The customer gets a link to a page that greets them by name and asks How was your experience? with five stars to tap.

   

What happens next

• At or above your minimum: the customer is taken to your Google review page to post it. The rating is saved in RedAppy too.
• Below your minimum: the customer picks what went wrong from a short list and can leave a note. Nothing goes to Google. You get the feedback in Customers & Vehicles → Reviews.

1. 1

   The Reviews list shows every rating with the customer, vehicle, invoice, and any issue categories and feedback.

   

2. 2

   Open one to see the full record, including whether the customer was Redirected to Google. Low ratings are the ones to call back the same day.